Privacy Policy

The staff and trustees of the Whitechapel Mission have always been committed to protecting your privacy. Sadly, not all charities and companies have behaved with the same professional attitude and this has led to new data protection legislation being introduced from May 2018.

We have only ever used your personal information to process donations, gift-aid and bookings. Please read on for details about our privacy policy.

Controllers of personal information

Any personal information provided or to be gathered at is controlled by The Whitechapel Mission, 212, Whitechapel Road, London, E1 1BJ.

What information do we collect? How do we use it?

When you make a donation, we need to know your name, address and email address. This allows us to process your donation and collect any gift-aid if appropriate and to respond with an acknowledgment and a receipt.

We also ask for your telephone number, which enables us to contact you if there is a problem with your donation.

When you book a volunteering challenge, we need to know your name, organisation, email address, answers to any questions required to ensure you have the best day possible, and a telephone number (preferably mobile) so that we can contact you if there are any last-minute changes to your challenge. We will also email you answers to any Online booking questions submitted and responses to booking date requests.

How does the Whitechapel Mission protect your information?

When you make a donation we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information you have given us, to prevent unauthorized access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. Credit card numbers and security codes are not stored on our website.

The Whitechapel Mission's use of cookies

We do not use cookies.

Will the Whitechapel Mission disclose the information it collects to outside parties?

The Whitechapel Mission does not sell, trade or rent your personal information to others under any circumstances.

Access to CCTV

We cannot release CCTV footage following a Subject Access Request where third party individuals can be identified unless those parties have consented to the disclosure.

We may also refuse to provide footage to you whereby doing so would be likely to prejudice:

  • the prevention and detection of crime
  • apprehension and prosecution of offenders

If no data is held with regard to your request, or the data falls into a category exempted from disclosure, you will be notified of this in writing.

Please note, if you have:

  • been the victim of a crime
  • been involved in a road traffic collision or
  • are an insurance company or legal representative

we are unable to accept Subject Access Requests in these instances as we would only be able to provide images of you and not of third parties.

If you have been the victim of a crime, or it is a crime-related incident, you should report the matter to the Police by calling either 999 in an emergency or 101 in a non-emergency. The Police can make a request direct to us to view our footage and, if held, it will be provided to the Investigating Officer.

If you have been involved in a road traffic collision or incident (without Police involvement), then you should contact your insurance company or solicitor to request the footage under Schedule 2, Part 1(5) of the Data Protection Act 2018.

If you have been involved in a car collision or incident with Police involvement, and you have a crime reference number, you should contact the Police directly to request CCTV footage.

These requests are subject to a fee of up to £85 (work required to remove any third party images) which is payable for the relevant footage, if held.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make processing your donation and volunteering booking at the Whitechapel Mission possible. We do not sell, trade or rent your personal information to others.
You have the right to request a copy of any personal details we are storing
You have the right to request all of your personal information deleted.

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